Refund & Cancellation

Effective Date: June 12, 2026

No Return / No Exchange Protocol

Because E-Card Service produces highly customized, thermal-bonded dynamic PVC items aligned directly with unique operator payloads, we apply an absolute No Return, No Exchange, and No Modification rule the moment an item gets parsed into our automated print matrices.

Exceptional Refund Processing Cases

Reversed credits are vetted and executed only within these precise operational scopes:

• If the parcel layout undergoes extreme dynamic damage during transit phases.
• If the physical product has structural defects or a mismatched tracking profile was misrouted.

The 48-Hour Claim Parameters

To record a valid dispute sequence, users must log a ticket via care@ecardservice.in within exactly **48 hours** from the stamped carrier delivery time window. Mandatory Metric: You must append high-resolution unboxing videos or images explicitly illustrating the packaging malfunction or print defect. Reports lacking visual telemetry cannot be validated.

Settlement Timeline

Approved adjustment settlements are processed directly to the original gateway method (UPI signature array, link bank ledger) within **15 business days** from validation acknowledgment.

Absolute Non-Refundable Actions

Settlement claims are completely declined if:

• The output layout degradation stems from low-resolution or corrupted inputs provided by the user.
• The physical plastic composition suffers wear, scuffs, or scratching due to post-delivery mishandling.
• Incorrect data routing parameters or wrong terminal configurations were requested by the client.